About Tabcorp

Tabcorp is Australia’s leading gambling entertainment company, home to world-class brands such as TAB, Sky Racing, and MAX. We are at an exciting juncture, embarking on a new era of growth and innovation. We’re committed to delivering industry-leading products and services with integrity, creating value for our shareholders and industry partners, and expanding into new horizons.

About the Role

We are looking for a Partnership Manager to join our Commercial Operations Team and support our Max brand. Max Technical Services provides fully managed, end-to-end technical support services across the hospitality and gaming industries.  In your role you'll join a dynamic team at the forefront of gaming services! You'll manage and grow relationships with key external customers, optimising strategic and commercial opportunities while delivering exceptional service. This role, based in Melbourne, leads a small and dedicated national team and offers the chance to contribute to a sustainable, high-performing business built on technical excellence.

Specifiically, you will:

• build and maintain strong partnerships with external customers and internal teams, fostering trust and collaboration;
• act as the primary liaison for MAX customers, managing key relationships and coordinating the delivery of services; 
• align Service Level Agreements (SLAs) with customer needs, budgets, and performance goals;
• proactively manage customer expectations through timely reporting, insights, and communication;
• identify and document policies to streamline processes and ensure clarity for MAX customers;
• support strategic projects and contribute to long-term commercial development.

About You:

To be successful in this role you will be an accomplished leader, a passionate relationship builder and possess a proven track record in customer success which ideally you’ve developed in the hospitality or similar industries. You will possess:

• proven business acumen and analytical skills; 
• excellent relationship management expertise and exceptional communication, including negotiation and influencing skills.
• ability to thrive in a fast-paced and client-focused environment.
• strong organisational skills to manage multiple priorities and achieve results.
• experience in regulated industries and familiarity with compliance requirements.
• tertiary qualifications in Business/Commerce or relevant industry experience.

Next Steps

Apply today clicking the appropriate link. For any questions or assistance please contact mark.harrison@tabcorp.com.au.

We’re committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect. As a Tabcorp employee, you will:

• foster a respectful and inclusive working environment within their team; and
• support and contribute to initiatives aimed at managing the risk of gender inequality, sexual harassment, and other inappropriate behaviour in our workplaces.

We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via careers@tabcorp.com.au should you require any accommodations or adjustments to ensure your full participation in our recruitment process.