About Tabcorp

Tabcorp is Australia’s leading gambling entertainment company, home to world-class brands like TAB, Sky Racing, and MAX. As we enter an exciting transformation, our commitment to integrity and safer gambling remains our top priority.

What You’ll Do

The Safer Gambling team play a critical role in supporting responsible wagering and media practices. This includes executing business controls and processes across areas such as marketing compliance, customer self-exclusion, and monitoring of gambling behaviour. A key focus of this role is conducting outbound customer calls and interventions, requiring a high level of empathy, professionalism, and resilience.

Key responsibilities                          

• Conduct proactive customer monitoring to identify signs of gambling harm using behavioral data and gambling activity trends.
• Lead customer interventions via outbound calls to customers flagged as at-risk, following established protocols and maintaining a customer-first, empathetic approach.
• Operate on a rotating 7-day roster, including extended hours and weekends, to ensure continuous customer support and risk management coverage.
• Process self-exclusion requests, renewals, breaches, and revocations in a timely and compliant manner.
• Review marketing and promotional materials to ensure adherence to Safer Gambling guidelines and regulatory requirements.
• Respond to safer gambling-related queries from internal stakeholders (e.g. Customer Support, Retail) and external parties (e.g. regulators, community services, customers).
• Manage escalated safer gambling complaints, acting as the first point of contact and ensuring timely resolution.
• Provide subject matter expertise on safer gambling in projects, campaigns, and risk reviews, including Safer Gambling Risk Self Assessments.

What You’ll Bring

• Comfort and experience in conducting customer calls, particularly in sensitive or high-stress scenarios.
• Flexibility to work across a rotating 7-day roster with extended hours, including evenings and weekends.
• Entry-level experience in risk, compliance, internal audit, or customer service in a regulated environment.
• Awareness of regulatory obligations in industries such as wagering, AML/CTF, privacy, or safer gambling (preferred, not mandatory).
• High emotional intelligence and empathy when engaging with potentially vulnerable customers.
• Excellent verbal and written communication skills.
• Strong initiative and the ability to work independently in a dynamic, fast-paced environment. 

Apply Now

Ready to make a meaningful impact? Apply now and be part of a team dedicated to safer gambling and customer well-being!

We’re also committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect. As a Tabcorp employee, you will:

• foster a respectful and inclusive working environment within their team; and
• support and contribute to initiatives aimed at managing the risk of gender inequality, sexual harassment and other inappropriate behaviour in our workplaces.

We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via careers@tabcorp.com.au should you require any accommodations or adjustments to ensure your full participation in our recruitment process.