As Australia’s leading racing and sports entertainment company, Tabcorp is committed to 'Raising the Game’ and leading the category in customer care and safety. Driven by an unwavering dedication to delivering exceptional service, we live and breathe our values of 'Spark Change,' 'Play Fair,' and 'Raise the Roof' in everything we do and maintain a customer obsession like no one else. 

What you’ll do

This role is responsible for executing safer gambling business controls across wagering and media. This includes executing processes and controls around marketing and promotions, self-exclusion and customer monitoring of potential problem gamblers. Responsibilities include:

• Review marketing & promotional material to ensure SG compliance.
• Process self-exclusion applications, renewals breaches and revocations.
• Conduct customer monitoring to identify potential problem gamblers by:
• Follow intervention protocols according to policies, including completing calls to customers identified as potential problem gamblers.
• Respond to queries from business teams (e.g. customer service centre, retail, etc.) and external queries (e.g. community services, regulators)
• Be the first escalation point for customer and/or regulator complaints.
• Record and resolve complaints in the first instance, where possible
• Manage complex customer complaints.

What you’ll bring

• Experience working with highly regulated businesses/industries and knowledge of various legislation (e.g. AML/CTF, Safer Gambling, Wagering, Privacy etc.) – preferable, but not mandatory.
• Entry level experience in risk management, internal audit, compliance, consulting or process improvement with a medium to large sized corporate organisation.
• Relevant tertiary qualifications in a commercial, risk management or business-related field - preferable
• Advanced knowledge of Microsoft Office programs
• Excellent verbal and written communication skills

What you’ll get

• Diverse leave options: cultural, volunteer, flexi, and 18-weeks parental leave.
• Access to our health and wellbeing app and Employee Assistance Program.
• Monthly employee social activities, competitions, awards and free tickets to events.
• Access to digital learning modules for continuous upskilling.
• Ongoing commitment to D&I through leading policies & initiatives.

About Us

Tabcorp is Australia’s leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we’re proud to shape our industry for the better. To find out more about us and what we offer, visit our website.

We’re committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect. As a Tabcorp employee, you will:

• foster a respectful and inclusive working environment within their team; and
• support and contribute to initiatives aimed at managing the risk of gender inequality, sexual harassment and other inappropriate behaviour in our workplaces.  

We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via careers@tabcorp.com.au should you require any accommodations or adjustments to ensure your full participation in our recruitment process.

Tabcorp is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.