Join Our Team at Tabcorp: Where Technology Meets Gaming and Innovation

About Us
At Tabcorp, we are Australia's premier gambling entertainment company, famous for creating winning moments and operating world class brands like TAB, Sky Racing, and MAX. With a diverse team of over 3,000 employees, we handle more than 1 billion bets annually, driven by our tech-savvy workforce of over 700 professionals. We're not just game changers, we're game makers, and we're looking for a Senior Manager: Service Operations & Partnership to lead our Technology Business Unit into the future.

Your Role
As the Senior Manager of Service Operations & Resilience, you will spearhead our IT Operations team, reporting directly to the Head of Technology - Always On Operations and Resilience. Your mission is to ensure our technology platforms and services are not only robust and secure but also consistently available to support our operations 24/7 across all locations. This role is critical for managing our relationship with IT outsourcing partners, ensuring alignment, and enhancing our resilience strategies to maintain and protect our technology infrastructure during crises.

What You’ll Do

• Drive Vendor Excellence and Operational Innovation: Collaborate closely with strategic IT outsourcing partners to optimise service management across service desks, end-user compute, core network and data centre infrastructure. Leverage cutting-edge technology to ensure services are future-proof, scalable, and aligned with strategic goals.
• Champion Automation and Efficiency: Adopt an automation-first approach to streamline processes, reduce manual efforts, and enhance efficiency. Implement advanced monitoring, alerting, and incident prevention technologies to proactively address issues and improve service quality.
• Strengthen Resilience and Disaster Recovery: Develop and enhance our resilience and disaster recovery strategies to protect technology assets and minimise operational risks. Focus on maturing these capabilities to ensure stability and continuity across all operations.

What You’ll Bring

• Extensive experience in large-scale ICT environments with demonstrated leadership in service management and technology operations.
• Proven track record managing operations in managed services with Tier 1 partners and significant experience in overseeing complex, customer-facing platforms.
• Strong commercial acumen with a deep understanding of service levels, coupled with ITIL certification and familiarity with agile, lean, and DevOps best practices.
• Leadership skills with the ability to foster strong relationships across business and technology teams, ensuring alignment with our core values and strategic objectives.

About Us

At Tabcorp, we're proud to be an industry leader that shapes the future of entertainment and technology. If you're ready to drive change and lead a high-performing team in a dynamic, 24/7 operational environment, we want to hear from you. Join us to make good moments great and transform the future of entertainment with every game and bet. Visit our careers page or reach out to careers@tabcorp.com.au for more information.

We’re committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging. We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via careers@tabcorp.com.au should you require any accommodations or adjustments to ensure your full participation in our recruitment process.

Tabcorp is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.

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