Could this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day. It’s an exciting moment in our history – a new era of Tabcorp. We’re raising the game by creating the most engaging betting and entertainment experiences and to lead with integrity.

We’re here to create excitement everywhere – through our incredible people, unrivalled experiences, and strong relationships. We’re bringing industry-leading products and services to our customers and breaking into new horizons.

Game to join us?

About the role

The Workforce Coordinator is responsible for keeping an eye on problems, deciding which ones are most important, and making sure that Field Technicians quickly help our important customers.

What you’ll do

• Keep an eye on messages from clients or the Field Services Team, and deal with them quickly.
• Make sure the information in our systems is correct so we can track all problems properly and make sure customers are happy.
• Look at when Technicians are free and how busy different areas are to help decide what the Field Services Team should do next, and sometimes give tasks directly to the Field Technicians.
• Liaise with Sub- contractors and Agents to assist with meeting or exceeding Service Level Agreements (SLA’s).

What you’ll bring

• An empathetic approach to dealing with the sensitivities of clients and Field Technicians scheduling concerns
• Strong communication skills
• Time and people management capability
• Able to work in rotational shifts, weekends and public holidays
• Knowledge of Gaming, Wagering and Club Keno products, systems and software
• Required to understand local/State geography

About Us

Tabcorp is Australia’s leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we’re proud to shape our industry for the better. To find out more about us and what we offer, visit our website.

We’re committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect. As a Tabcorp employee, you will:

• foster a respectful and inclusive working environment within your team;
• support and contribute to initiatives aimed at managing the risk of gender inequality, sexual harassment and other inappropriate behaviour in our workplaces.  

We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via careers@tabcorp.com.au should you require any accommodations or adjustments to ensure your full participation in our recruitment process.

Tabcorp is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.