Join Tabcorp’s New Era!

Now is the time to be part of our exciting journey with CEO Gillon McLachlan. We’re building a winning culture by bringing teams together onsite daily. While we value flexibility—such as adjusting start and finish times or working remotely when needed—we believe collaboration is key to our success.

About the Role

You will develop and implement comprehensive strategies to optimise customer interactions across EDM, SMS & Rich Push aiming to improve customer experience, satisfaction, and loyalty, while also driving revenue and operational efficiency. You will lead a team of 3 Customer Contact Strategy Managers.

What You’ll Do

• Lead and mentor a high-performing team, fostering a culture of innovation.
• Manage the team’s P&L, budget, and forecasting.
• Lead prioritisation forums to ensure we are contacting the right customer segment at the right time, in the right channel.
• Collaborate with marketing, creative, risk, and product teams to align strategies.
• Drive a test-and-learn approach to improve customer experience and performance.
• Monitor key performance metrics and provide actionable insights to leadership.
• Manage vendor partnerships, including email deliverability and live content enhancements.
• Oversee audience segmentation, suppression governance, and regulatory compliance.

What You’ll Bring

• 5+ years in direct marketing, with multi-channel CRM expertise.
• 3+ years leading teams in a fast-paced environment.
• Strong understanding of CRM best practices across email, SMS, mobile push, and owned channels.
• Experience in marketing automation, customer lifecycle strategies, and analytics.
• Proven project management skills and ability to drive innovation.
• Experience managing budgets, resources, and vendor relationships.
• Knowledge of regulated industries, wagering, or sports is a plus.

What you’ll get

• Brand new office in Sydney’s Darling Park.
• Access to corporate discounts and our leading health and wellbeing app.
• Monthly employee social activities, competitions, awards and free tickets to events.

About Us

Tabcorp is Australia’s leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we’re proud to shape our industry for the better.

Apply Now

Now is the time to join Tabcorp! The start of a new, exciting chapter in our long history. We have a dynamic, new CEO in Gillon McLachlan and we’re building a winning culture by bringing our office-based teams together onsite every day. We value flexibility - like adjusting start or finish times or working remotely when required – however we believe being together is key to our success.

We’re committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect. As a Tabcorp employee, you will:

• foster a respectful and inclusive working environment within your team;
• support and contribute to initiatives aimed at managing the risk of gender inequality, sexual harassment and other inappropriate behaviour in our workplaces.  

We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via careers@tabcorp.com.au should you require any accommodations or adjustments to ensure your full participation in our recruitment process.

Tabcorp is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.