What You’ll Do

The Safer Gambling team play a critical role in supporting responsible wagering and media practices. This includes executing business controls and processes across areas such as marketing compliance, customer self-exclusion, and monitoring of gambling behaviour.

A key focus of this role is conducting customer calls and interventions, requiring a high level of empathy, professionalism, and resilience.

We’re looking for someone who’s passionate about supporting customers and promoting safer play. In this role, you’ll help bring our Safer Gambling commitment to life — monitoring customer behaviour, reaching out when support is needed, and making sure our customers stay in control.

You’ll collaborate with teams across the business, share your insights, and play a key role in shaping a positive, proactive safer Gambling culture.

 If you’re someone who cares about doing what’s right for our customers and enjoys meaningful conversations, this could be the perfect next step for you.

Key responsibilities 

• Keep an eye on customer activity to spot early signs of gambling harm and help our customers stay in control.
• Reach out and support customers who may be at risk, using empathy and care during outbound calls and check-ins.
• Manage self-exclusion requests — setting up, renewing, or closing them promptly and following all compliance steps.
• Review our marketing and promotions to make sure everything we share supports Safer Gambling and meets regulatory standards.
• Be the go-to person for Safer Gambling questions, supporting our Customer Support, Retail, and other internal teams — plus regulators, community partners, and customers.
• Take ownership of escalated Safer Gambling complaints, ensuring they’re handled quickly, fairly, and with respect.
• Share your expertise across the business, contributing to projects, campaigns, and Safer Gambling Risk Self-Assessments to help us continually improve.

*Please note you will need to be available to  operate on a rotating 7-day roster, including extended hours and weekends, to ensure continuous customer support and risk management coverage.

What You’ll Bring

• Confidence and experience in talking with customers, especially in sensitive or high-pressure situations.
• Flexibility to work on a rotating 7-day roster, including evenings and weekends.
• Some experience in risk, compliance, internal audit, or customer service within a regulated environment — entry level is fine.
• Understanding of regulatory obligations in areas like wagering, AML/CTF, privacy, or Safer Gambling (nice to have, but not essential).
• High emotional intelligence and empathy when supporting customers who may be vulnerable.
• Strong verbal and written communication skills.
• Initiative and the ability to work independently in a fast-paced, ever-changing environment.

Apply Now

Ready to make a meaningful impact? Apply now and be part of a team dedicated to safer gambling and customer well-being!

We’re also committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect. As a Tabcorp employee, you will:

• foster a respectful and inclusive working environment within their team; and
• support and contribute to initiatives aimed at managing the risk of gender inequality, sexual harassment and other inappropriate behaviour in our workplaces.

We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via careers@tabcorp.com.au should you require any accommodations or adjustments to ensure your full participation in our recruitment process.