About Tabcorp

Tabcorp is Australia’s leading gambling entertainment company, home to world-class brands like TAB, Sky Racing, and MAX. As we enter an exciting transformation, our commitment to integrity and safer gambling remains our top priority.

What you’ll do

The Safer Gambling teams are responsible for executing safer gambling business controls across wagering and media. This includes executing processes and controls around marketing and promotions, self-exclusion, and customer monitoring of potential problem gamblers. As a Safer Gambling Advisor you will:

• Conduct customer monitoring to identify potential problem gamblers by analysing gambling activity
• Manage intervention protocols including completing calls to customers identified as potential problem gamblers.
• Process self-exclusion applications, renewals breaches and revocations.
• Review marketing & promotional material to ensure Safer Gambling compliance.
• Respond to queries from business teams (e.g. customer service centre, retail, etc.) and external queries (e.g. community services, regulators, customers, etc.)
• Be the first escalation point for customer and/or regulator safer gambling complaints
• Provide subject matter expertise advice on projects and initiatives, including reviews of Safer Gambling Risk Self Assessments.

What you’ll bring

• Experience working with highly regulated businesses/industries and knowledge of various legislation (e.g. AML/CTF, Safer Gambling, Wagering, Privacy etc.) – preferable, but not mandatory.
• Entry-level experience in risk management, internal audit, compliance, consulting, or process improvement with a medium to large-sized corporate organisation.
• The ability to be available to work across multiple shift patterns (day, afternoon, weekend) and rotating rosters.
• High levels of empathy for customers, resilient in the face of potential non-friendly/non-complimentary engagements.
• Excellent verbal and written communication skills.
• Ability to take initiative, work independently, and adapt to change.

What you’ll Get

• First-class experience in an industry-leading finance function;
• Diverse leave options: 5 days bonus leave, cultural, volunteer, and 18-weeks parental leave
• Access to corporate discounts and our leading health and wellbeing app.
• Monthly employee social activities, competitions, awards and free tickets to events.
• Ongoing career development opportunities

Apply Now

Ready to make a meaningful impact? Apply now and be part of a team dedicated to safer gambling and customer well-being!

We’re also committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect. As a Tabcorp employee, you will:

• foster a respectful and inclusive working environment within their team; and
• support and contribute to initiatives aimed at managing the risk of gender inequality, sexual harassment and other inappropriate behaviour in our workplaces.

We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via careers@tabcorp.com.au should you require any accommodations or adjustments to ensure your full participation in our recruitment process.