As the Business Analyst, working in this daily rate contract role, you’ll drive a fast‑paced rewards transformation and reshape how venues and customers engage with a new loyalty experience.

Why this role matters

Step into a role where your analysis powers a new Retail Rewards experience across venues and digital. Joining the Retail Programs team at Tabcorp, you will be the Business Analyst on a greenfield loyalty initiative, implementing a Software as a Service solution with a technology partner. Your work will shape the points model, redemption experience and the support model that will scale nationwide.

Your role, your impact

• Lead discovery to document end to end retail and finance processes
• Drive requirements for loyalty points allocation, redemption rules, and reporting
• Create user stories, acceptance criteria, and process maps stakeholders trust
• Support user acceptance testing, develop test scenarios, and triage defects
• Coordinate venue pilots and feedback to refine experience and support model
• Collaborate with retail and finance leads to design practical operating procedures

What you'll need to succeed

• Experienced in Software as a Service (SaaS) implementations within complex retail environments
• Proven ability to map processes and write clear, testable requirements
• Strong capability with user acceptance testing, scenario design, and defect triage
• Ability to work with business and finance leads on loyalty design
• Skilled at turning data from users and venues into actionable insights
• Comfortable operating in greenfield settings working with vendors

Who we are

TAB is part of Tabcorp, Australia’s leading gambling entertainment company. We’re an iconic brand trusted by millions, creating excitement across 4,400 venues nationwide as well as through our digital, phone and on-track channels. With over 1.1 billion bets taken each year, TAB is where Australians come for unforgettable moments - and where you can belong where the action is.

Join the action

Ready to make TAB your home ground? Join a team that thrives on collaboration, inclusion, respect, and face to face connection. We welcome and support people of all abilities - if you need adjustments during the process, email careers@tabcorp.com.au