Step into the action

Ready to be the face of the action? This role exists to bring the Tabcorp brand to life in market, connecting with customers, partners, and communities where the energy is highest. As a brand ambassador and customer growth leader, you’ll sit at the heart of our wagering business, shaping experiences, leading people, and building momentum that makes a real impact.

How you'll be part of the action

Reporting to a Senior Leader within the wagering business, this role blends leadership, strategy, and frontline engagement. You’ll represent Tabcorp with confidence, lead a team of customer growth professionals, and help shape how we show up at events, venues, and customer moments that matter.

• Lead and inspire a team to deliver standout customer experiences
• Act as a visible brand ambassador across events, venues, and industry activations
• Develop and evolve customer engagement strategies aligned to business priorities
• Deliver outbound call campaigns to support customer engagement strategy and support new product launches and business initiatives
• Drive performance through clear goals, coaching, and everyday leadership
• Build strong relationships with sponsorship partners, venues, and internal stakeholders
• Champion responsible wagering and brand standards in every interaction
• Ensure compliance with regulatory and legislative obligations nationally and in each state.

What you'll need to succeed

You’re a confident, people-focused leader who thrives in fast-moving environments. You bring credibility, energy, and a natural ability to connect, while balancing commercial outcomes with integrity and care for customers and teams.

• Significant experience leading in-field or frontline teams in a customer-focused environment
• Proven ability to represent a brand with confidence, warmth, and professionalism
• Strong commercial thinking with the ability to translate strategy into action
• Experience developing and motivating teams to achieve shared goals
• Background in wagering or a closely related industry preferred
• Ability to build trust quickly with diverse stakeholders and communities
• A strong understanding of the importance of regulatory and compliance requirements
• Ability to work a 7-day team roster following the racing and sporting action.

Benefits that back you up

We know that when we belong, we thrive. That’s why we offer:

• Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave
• 18 weeks paid parental leave for every new parent, no matter your role
• Ticketing to some of the country’s biggest racing and sports events.
• Access to our leading wellbeing app and programs to help you be your best
• A range of corporate discounts and special offers with leading retailers
• A diverse and inclusive culture where everyone belongs

Who we are

We’re Tabcorp - home to TAB, Sky Racing, and MAX, shaping the future of our industry through digital innovation and cutting-edge technology. With a strong retail presence and a growing digital footprint, we connect customers wherever they play. We’re innovators and big thinkers in a fast-paced, exciting sector, committed to safer gambling and responsible play. Here, you’ll belong where the action is and make Tabcorp your home ground.

Join the action

Ready to make Tabcorp your home ground? Join a team that thrives on collaboration, inclusion, respect, and face to face connection. We welcome and support people of all abilities - if you need adjustments during the process, email careers@tabcorp.com.au.